1. More structure, less conversation
Most people expect bots to speak in a “natural language.” While natural language processing is appropriate for many use cases, it’s sometimes not the right approach. In 2017, developers will build fewer bot experiences that mimic conversations, and the public will have a better understanding of what to expect while interacting with bots.
2. Mobile webview integration
Being able to open a mobile website gives developers a way to increase user input, offer richer browsing capabilities, and leverage existing mobile frameworks. This is especially valuable for commerce bots, where implementing structured messages can be cumbersome; webview allows a bot to offer a full product catalog without overcomplicating the interaction.
3. Bots that get social
As more people turn to bots to take care of everyday tasks, the more they’ll want to share their favorite bots with family and friends. You can expect to see further innovation in social sharing features, from both the platform and developer side, as well as the beginning of truly viral bots.